Performance and service standards
MHS performance in approved premises is subject to FSA audit. The MHS is committed to providing quality service to its industry customers and stakeholders and an annual industry satisfaction survey helps maintain customer service excellence recognised by the Charter Mark award from Government. The MHS aims to act in a sustainable way to enrich social and economic life of the communities it serves.
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MHS audits
The performance of Meat Hygiene Service staff in approved premises in Great Britain is subject to audit by the Food Standards Agency. The audits determine whether MHS operations, practices and activities comply with the requirements specified in the MHS Manual for Official Controls, including relevant legislation and codes of practice.
MHS service standards and the Charter Mark
The MHS is committed to providing a quality service to all its industry customers and stakeholders. As part of this commitment it adheres to Government 'Service First' standards and holds the Charter Mark award from Government which recognises customer service excellence.
Keeping in touch with industry
The Meat Hygiene Service is committed to providing excellent customer service. In order to continually improve our services we use a number of communication channels to engage actively with our customers and stakeholders. One of the methods of obtaining feedback from food business operators is by way of our annual industry satisfaction survey.
MHS Sustainable Development Action Plan
The Sustainable Development Action Plan builds upon the MHS Community Strategy which committed that, where possible, the MHS will endeavour to enrich the social and economic life of the communities it serves.