MHS service standards and the Charter Mark
Thursday 12 May 2005
The MHS is committed to providing a quality service to all its industry customers and stakeholders. As part of this commitment it adheres to Government 'Service First' standards and holds the Charter Mark award from Government which recognises customer service excellence.
MHS service standards
Anyone using our services can expect to receive the following standards of service:
- we aim to respond to all correspondence (including letters, faxes and emails) within 20 working days
- visitors will be met within 10 minutes of any appointment
- telephone enquiries will be answered quickly and helpfully within 15 seconds
- clear, straightforward information is made available about our services and we provide a telephone enquiry number (01904 455 501) as well as an email enquiry address: mhs.enquiries@mhs.gov.uk
- our complaints procedure is available online or in hard copy as a booklet from mhs.enquiries@mhs.gov.uk If you require the document in large print, audio or other formats please contact 01904 455 558
The MHS and the Charter Mark award
Charter Mark is the Government scheme which promotes a national standard of excellence in customer service. It aims to help public sector organisations like the Meat Hygiene Service to focus on and continuously improve their relationship with industry customers and stakeholders. Charter Mark recognition is highly valued and provides public affirmation of the quality of individual organisations.
The Meat Hygiene Service was recently assessed and reaccredited with the award in February 2007.