Before your business can submit details about your issue to the panel, you must have raised a formal complaint or appeal with your local authority and these must have concluded. This applies to food safety and food standards advice that your business thinks is incorrect or goes beyond what is legally required.
Having raised the matter with the inspector, their manager and the local authority’s complaints procedure, if you are still not satisfied then you have some alternative ways to seek resolution. The two routes are:
- Writing to the local authority’s Chief Executive and/or your local councillor, if you have not already done so. You can do this online (See 'External sites' links on this page).
- Raising the issue with the Independent Business Appeals Panel (see below).
Your initial choice of route does not mean you can’t pursue the other route at a later stage.
Other means of redress
Ask your MP
You can also write to ask your MP to take up your case with us or with ministers. You can find your MP's contact details by clicking on the 'External sites' 'Find your MP' link on this page.
Local Government Ombudsman
You can make a complaint to the Local Government Ombudsman (LGO). Its role is to investigate complaints about councils in a fair and independent way. The LGO website can be found via the 'External sites' links on this page.
Finally. you can go to Judicial review. More about this process can be found via the 'External sites' links on this page.