Contact us

An A to Z of topics with contact details for specific Food Standards Agency staff working in that area.

Popular contacts

General enquiries
Helpline - General enquiries tel: 020 7276 8829
email: helpline@foodstandards.gsi.gov.uk
Starting a food business Starting up
Report a food problem Consumers
Business and enforcers

For nutrition advice in England and Wales, call the Department of Health customer service centre: 020 7210 4850.

Out of hours contact details
Incidents tel: 0345 051 8486
Journalist enquiries tel: 020 7276 8888
out of hours media enquiries only: leave a message on pager number: 07623 978344

A

Acrylamide

See Process contaminants

Approval of local authority controlled establishments under EU Regulations

Approvals admin team

Notifications of new approvals and updates to approvals (including withdrawals).

Room 112 Foss House Kings Pool
Peasholme Green
York YO1 7PR

Tel: 
01904 232060
Fax: 
01904 455420

Approval of meat establishments with veterinary attendance

Approvals admin team

Notifications of new approvals and updates to approvals (including withdrawals).

Room 112 Foss House Kings Pool
Peasholme Green
York YO1 7PR

Tel: 
01904 232060
Fax: 
01904 455420

B

C

Complaints

Complaints about food and food businesses and food incidents should be referred directly to Local Authorities. Find out how to contact your local food safety officer here:  http://www.food.gov.uk/enforcement/yourarea/
 

For complaints about the Food Standards Agency only:

Complaints co-ordinator: Veronica Martell

Food Standards Agency
Correspondence, Openness and Parliamentary Branch
2C Aviation House
125 Kingsway
London WC2B 6NH

Tel: 
020 7276 8717

D

Dairy hygiene

Businesses inspected by local authorities

Contact your local authority in the first instance.

Date marking

Policy on 'best before' and 'use by' dates: see 'Labelling'

E

Edible co-products including offal

Parts of animals other than meat from the carcass that are intended for human consumption and products derived from these including offal (including livers, kidneys, stomachs, bladders, greaves), collagen and gelatine.

Egg and egg products

Food business operators' enquiries

Contact your local authority in the first instance.

European Union (EU)

For queries relating to specific EU policy or regulations, contact the appropriate policy area or look under H for helpline.

F

Fish and shellfish

Food business operators' enquiries
Contact your local authority in the first instance.

Food business start-up

If you are thinking about starting a business, visit our starting up page.

Food contact materials

Chemical migration into food from packaging and other materials and articles in contact with food

Food hygiene

For specific foods (e.g. fish, dairy etc.), see those headings elsewhere on the list.

Food incidents/Food alerts

Technical support for local authorities; operates Food Alert system; UK competent authority for Rapid Alert System for Food and Feed (RASFF)

Freedom of information (FOI)

To make a request for information to the Food Standards Agency, please use this A-Z contact list to identify the correct person. If you wish to write a letter, please see address below.

G

Gelatine

See 'Collagen and Gelatine'

H

Hygiene legislation

See also 'Food hygiene'
For specific foods, see those headings elsewhere in the list.

Catering and retail: Please contact your local authority in the first instance
Find local authority contact details

I

L

Labelling

For food labelling enquiries, please phone Defra helpline on 08459 33 55 77 or email helpline@defra.gsi.gov.uk

For nutrition labelling enquiries, please contact the Department of Health online.

Labelling - enforcement
Liaison with local authorities and other government departments on enforcement issues. Please contact your regional team for advice in the first instance or use Knowledge Hub. To find contact details, check our local authority postcode search facility.

Standards branch
email: standards.support@foodstandards.gsi.gov.uk

Wine labelling - see 'Wine' below.

Local authorities

Local authority delivery of official controls:

Complaints about local authority delivery should first be pursued through the local authority's own complaints procedure. To find contact details,check out our Local Authority postcode search facility.

M

Mail order and online selling

If you are setting up a new mail order/online food business, please contact your local authority environmental health officer.

Meat fraud

(see Local authorities and Food fraud)

Meat products

Food hygiene policy issues for meat products, minced meat, meat preparations and mechanically separated meat plants.

Media enquiries

See 'Press office'

Milk hygiene

See Dairy hygiene

N

O

P

Parliamentary and Ministerial correspondence unit

Parliamentary business; co-ordination of replies to Ministerial correspondence and distribution of Treat Official correspondence; honours and public appointments.

Pesticides (food safety aspects)

Press office

tel: 020 7276 8888
Out of hours pager: 07623 978 344

Process contaminants

Toxic chemicals formed from components of food during processing eg 3-MCPD, acrylamide

Gavin Shears

Inorganic contaminants (lead, mercury etc.)
Toxic chemicals formed from components of food during processing eg 3-MCPD, acrylamide

Tel: 
020 7276 8713

Publications

Q

R

Regional team (England)

FSA teams working regionally within England to help to support and deliver the FSA's key targets in partnership with local and regional organisations.

Regional team contacts

Registration of food businesses

Contact your local authority in the first instance.

Tel: 
Email: 

S

Scores on the Doors

See 'Food Hygiene Rating Scheme'

Shellfish

See 'Fish and Shellfish'

Suppliers

See 'Procurement'

T

Technical website help

Performance and technical problems relating to Food Standards Agency websites.

Temperature controls

Tenders

See 'Procurement'

V

W

Whistleblowing

Speak confidentially to a member of staff

Tel: 
020 7276 8712
Email: