Contact us

An A to Z of topics with contact details for specific Food Standards Agency staff working in that area.

Popular contacts

General enquiries and switchboard
Helpline: general enquiries Monday to Friday 9.30-16.00
tel: 020 7276 8829
Starting a food business Starting up
Report a food problem Consumers
Business and enforcers
Press office (media enquiries only) tel: 020 7276 8888
Switchboard tel: 020 7276 8000

For nutrition advice in England and Wales, call the Department of Health customer service centre: 020 7210 4850.

Out of hours contact details
Incidents tel: 0345 051 8486
Journalist enquiries Out of hours urgent media enquiries only: leave a message on pager number: 07699 709829



See Process contaminants

Approval of meat establishments with veterinary attendance

Approvals admin team

Notifications of new approvals and updates to approvals (including withdrawals).

Room 112 Foss House Kings Pool
Peasholme Green
York YO1 7PR

01904 232060
01904 455420




If you have a complaint about a food product or a food business (i.e. food poisoning from a takeaway/restaurant; quality of food or; unidentifiable object in your food), you can use our Report a food problem service

For complaints about the Food Standards Agency only:

Complaints co-ordinator: Noel Sykes

Food Standards Agency
Correspondence, Openness and Parliamentary Branch
2C Aviation House
125 Kingsway
London WC2B 6NH

01904 232127


Dairy hygiene

Businesses inspected by local authorities

Contact your local authority in the first instance.

Date marking

Policy on 'best before' and 'use by' dates: see 'Labelling'


Edible co-products including offal

Parts of animals other than meat from the carcass that are intended for human consumption and products derived from these including offal (including livers, kidneys, stomachs, bladders, greaves), collagen and gelatine.

Egg and egg products

Businesses inspected by local authorities

Contact your local authority in the first instance.

European Union (EU)

For queries relating to specific EU policy or regulations, contact the appropriate policy area or look under H for helpline.


Fish and shellfish

Food business operators' enquiries
Contact your local authority in the first instance.

Food business start-up

If you are thinking about starting a business, visit our starting up page.

Food contact materials

Chemical migration into food from packaging and other materials and articles in contact with food

Food incidents/Food alerts

Technical support for local authorities; operates Food Alert system; UK competent authority for Rapid Alert System for Food and Feed (RASFF)

Freedom of information (FOI)

To make a request for information under the FOI Act or the Environmental Information Regulations, please use the contacts below.  Information on how to make a request is available on the Freedom of Information page.



See 'Collagen and Gelatine'


Hygiene legislation

See also 'Food hygiene'
For specific foods, see those headings elsewhere in the list.

Catering and retail: Please contact your local authority in the first instance
Find local authority contact details




For food labelling enquiries, please phone Defra helpline on 03459 33 55 77 or email

For nutrition labelling enquiries, please contact the Department of Health online.

Labelling - enforcement
Liaison with local authorities and other government departments on enforcement issues. Please contact your regional team for advice in the first instance or use Knowledge Hub. To find contact details, check our local authority postcode search facility.

Standards branch

Wine labelling - see 'Wine' below.

Local authorities

Local authority delivery of official controls:

Complaints about local authority delivery should first be pursued through the local authority's own complaints procedure. To find contact details,check out our Local Authority postcode search facility.


Mail order and online selling

If you are setting up a new mail order/online food business, please contact your local authority environmental health officer.

Meat fraud

(see Local authorities and Food fraud)

Meat products

Food hygiene policy issues for meat products, minced meat, meat preparations and mechanically separated meat plants.

Media enquiries

See 'Press office'

Milk hygiene

See Dairy hygiene




Parliamentary and Ministerial correspondence unit

Parliamentary business; co-ordination of replies to Ministerial correspondence and distribution of Treat Official correspondence; honours and public appointments.

Pesticides (food safety aspects)

Press office

tel: 020 7276 8888
Out of hours pager: 07623 978 344




Regional team (England)

FSA teams working regionally within England to help to support and deliver the FSA's key targets in partnership with local and regional organisations.

Regional team contacts


Scores on the Doors

See 'Food Hygiene Rating Scheme'


See 'Fish and Shellfish'


See 'Procurement'


Technical website help

Performance and technical problems relating to Food Standards Agency websites.

Temperature controls


See 'Procurement'




Speak confidentially to a member of staff

020 7276 8712