Report an incident
Businesses are legally required to inform their local authority/port health authority and the Food Standards Agency if there is reason to believe that food or feed is not compliant with food or feed safety requirements. The authorities will advise you of any action you might need to take.
If businesses have reason to believe food is unsafe it should immediately be withdrawn or if necessary recalled. If the products do not meet food standards requirements, such as labelling or quality issues, where there is no safety issue, then you might wish to ensure that products are withdrawn, rather than risk prosecution.
Report an incident:
- online using the 'incident report form' (guidance can be found at the link below)
- tel: 020 7276 8448 (out of hours: 0845 051 8486)
Food authorities: The online form can also be used by local and port health authorities to report incidents. Alternatively, they can complete and fax the incident report form in the link below.
Consumers: problems with poor food hygiene and safety should be reported to the local authority. The contact details can be found in our online search facility.
The Agency maintains an official audit trail during the investigation of a food incident. It also arranges the issue of food alerts to local authorities, other government departments, trade organisations, and Rapid Alert System for Food and Feed (RASFF) notifications to the European Commission.
The European Commission RASFF allows authorities to exchange information about measures taken when responding to serious risks detected in relation to food or feed. This exchange of information helps European member states to act more rapidly and in a coordinated way.
The RASFF notification forms that should be used by border inspection posts and port health authorities are:
- an original notification form
- follow-up notification form – used to transmit follow-up notifications on measures taken and outcome of investigations
- follow-up notification for consignment re-dispatch information form – used when a decision has been made for a consignment to be returned to its country of origin
Single Liaison Body notifications
Food authorities should provide information about trans-border food issues to the FSA under the Single Liaison Body (SLB) system using the form below. The role of the SLB is to:
- assist and coordinate communication between member states on food issues
- forward complaints and requests for information to member states
- receive incoming requests for assistance and direct these to the appropriate originating local or port health authority
- resolve difficulties in communication and liaison
FSA headquarters (England)
tel: 020 7276 8448
fax: 020 7276 8788
Out of office hours tel: 0845 051 8486
tel: 01224 285 196 or 01224 285 194
Out of hours tel: 07881 516867
tel: 029 2067 8999
Out of hours tel: 07789 926573
FSA Northern Ireland
tel: 028 9041 7739/7708
Out of hours tel: 07784 473022