This accessibility statement applies to the Food Hygiene Ratings service ratings.food.gov.uk.
This website is run by the Food Standards Agency. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
How accessible this website is
We know some parts of this website are not fully accessible. You can see a full list of any issues we currently know about in the Non-accessible content section of this statement.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- Email: fsa.communications@food.gov.uk
- Phone our Helpline: 0330 332 7149 (open 9.00 until 17.00, Monday to Friday)
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:
- Email: fsa.communications@food.gov.uk
- Phone our Helpline: 0330 332 7149 (open 9.00 until 17.00, Monday to Friday)
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
If you are in Northern Ireland and are not happy with how we respond to your complaint you can contact the Equalities Commission for Northern Ireland who are responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in Northern Ireland.
Technical information about this website’s accessibility
The Food Standards Agency is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Navigation:
- Some IDs are not unique (WCAG A 4.1.1 Parsing)
- Some pages do not follow correct heading level structure (WCAG A 1.3.1 Info and relationships)
Search box:
- Search box and Non-text elements for 'Use my current location' and show 'Results on a map' do not have a sufficient colour contrast. (WCAG AA 1.4.11 Non-text Contrast)
- The ‘Go’ button on the Search does not contain clear label information. (WCAG AA 2.4.6 Headings and Labels)
- Search box form and non-text elements are not found in high contrast mode. (WCAG AA 1.4.3 Contrast (Minimum))
Search results:
- There is visually hidden text on the search results within the pagination ‘Previous page’ that is not hidden correctly (WCAG A 2.4.3: Focus order)
Formatting:
- When the browser width is set at 1280px, the breadcrumb links are partially behind the title of the webpage (WCAG AA 1.4.10 Reflow)
We plan to fix these issues by 31 January 2021.
Disproportionate burden
At this time, we have not made any disproportionate burden claims.
What we’re doing to improve accessibility
We plan to fix these issues by 31 January 2021 and will update this page when the issues are resolved.
We plan to continuously monitor accessibility using automated checking services.
Preparation of this accessibility statement
This statement was prepared on 22 September 2020.
This website was last tested in September 2020. The test was carried out by Digital Accessibility Centre (DAC).