Skip to main content
English Cymraeg
Food Hygiene Rating Scheme (FHRS) Food and You 2: Wave 6

Food and You 2 FHRS Wave 6: Chapter 1 - Awareness and recognition of the FHRS

This chapter provides an overview of respondents’ awareness and recognition of the Food Hygiene Rating Scheme (FHRS).

Awareness of the FHRS

Most respondents (86%) reported that they had heard of the FHRS. Over half (55%) reported that they had heard of the FHRS and knew a lot or a bit about it, 31% had heard of the FHRS but didn’t know much or anything about it and 14% had never heard of the FHRSFHRS.<br /> &nbsp;</p> " href="#">(footnote).

Figure 1. Respondents who had heard of the FHRS in England, Wales Northern Ireland.

This bar chart shows that 86% of respondents in England, 92% of the respondents in Wales and 91% of the respondents in Northern Ireland had heard of the Food Hygiene Rating Scheme.
Country Had heard of the FHRS (%) Had never heard of the FHRS (%)
England 86 14
Wales 92 8
Northern Ireland 91 9

Download this chart

Source: Food and You 2: Wave 6

Most respondents in England (86%), Wales (92%), and Northern Ireland (91%) had heard of the FHRS (Figure 1)**. 

Awareness and knowledge of the FHRS varied by country. Respondents in Wales (69%) and Northern Ireland (65%) were more likely to report knowledge of the FHRS than those in England (54%). 

Awareness and knowledge of the FHRS also varied between regions in England. For example, 62% of respondents in Yorkshire and the Humber and 61% of those in the East Midlands reported having some knowledge of the FHRS compared to 44% in London.

Figure 2. Awareness and knowledge of the FHRS by age group

This bar chart shows awareness and knowledge of the food hygiene rating scheme by age group. 45% of those aged 16 to 24 years, 58% of those aged 25 to 34 years, 60% of those aged 35 to 44 and 45 to 54 years, 65% of those aged 55 to 64 years, 51 of those aged 65 to 79 years and 33% of those aged over 80 years had heard of the FHRS and had a bit or quite a lot of knowledge about it.
Age (Years) Have heard of the FHRS and have a bit/quite a lot of knowledge about it Have heard of the FHRS but don't know much/anything about it Have never heard of the FHRS
16-24 45 37 18
25-34 58 31 11
35-44 60 30 10
45-54 60 31 9
55-64 65 23 12
65-79 51 32 17
80+ 33 36 31

Download this chart

Source: Food and You 2: Wave 6

Respondents aged between 25 and 64 years were more likely to have at least a bit of knowledge of the FHRS than those aged 16 to 24 or aged 80 years or over. For example, 65% of those aged 55 to 64 years reported knowledge of the FHRS, compared to 33% of those aged 80 years or over (Figure 2).

Awareness and knowledge of the FHRS also varied between the following groups of people:

  • National Statistics Socio-Economic Classification (NS-SEC): respondents in occupational groups (for example, 60% of those in managerial, administrative, and professional occupations) were more likely to report knowledge of the FHRS than full-time students (42%) and those who were long term unemployed and/or never worked (31%).
    Household size: those in households of 3-persons or more (for example, 59% of respondents living in households with 5 or more people) were more likely to report having knowledge of the FHRS compared to those in 1 -person households (47%).
    Responsibility for cooking: respondents who were responsible for cooking (57%) were more likely to report knowledge of the FHRS than those who do not cook (33%). 
    Responsibility for shopping: respondents who were responsible for food shopping (57%) were more likely to report knowledge of the FHRS than those who never shop for food (34%). 
    Ethnic group: white (57%) respondents were more likely to report knowledge of the FHRS than Asian or Asian British (43%) respondents.

Figure 3. Locations where respondents had come across the FHRS. 

A bar chart which shows the locations where respondents have come across the Food Hygiene Rating Scheme. 83% had come across  a sticker in a food business, 38% had come across the Food Hygiene Rating Scheme on a food business's own website, 23% had come across the Food Hygiene Rating Scheme on a food ordering/ delivery website or app, 17% had come across the Food Hygiene Rating Scheme through word of mouth and 14% had come across the Food Hygiene Rating Scheme on the FSA's website.
Location Percentage of respondents (%)
Somewhere else 6
On another website 3
On another app 5
In an advert or magazine article 7
On social media 9
In the local newspaper 9
On the FSA's website 14
Word of mouth 17
On a food ordering/delivery website or app 23
On a food business's own website 38
A sticker in a food business 83

Download this chart

Source: Food and You 2: Wave 6  

Respondents who had heard of the FHRS were asked where they had come across the FHRS. The most common place was a food hygiene rating sticker displayed at a food business premises (83%). Almost 4 in 10 (38%) respondents had come across the FHRS on a food business’ website, 23% of respondents had come across the FHRS on a food ordering /a delivery website and/or app (for example, Just Eat, Deliveroo, Uber Eats), 17% of respondents had come across the FHRS by word of mouth, and 14% of respondents had come across the FHRS on the FSA’s website (Figure 3)(footnote).

Figure 4. Top 5 places where respondents had come across the FHRS in England, Wales, and Northern Ireland.

A bar chart showing the percentage of respondents who had come across the Food Hygiene Rating Scheme in different locations, comparing responses from Northern Ireland, England and Wales. In England, Wales and Northern Ireland the most common location respondents had come across the FHRS was a sticker in a food business.
Location England Wales Northern Ireland
On the FSA's website 14 19 15
Word of mouth 17 20 20
On a food ordering/delivery website or app 23 24 16
On a food business' own website 38 36 32
A sticker in a food business 82 87 88

Download this chart

Source: Food and You 2: Wave 6 

Most respondents in England (82%), Wales (87%) and Northern Ireland (88%) had come across the FHRS via a sticker in a food business (Figure 4)**. The second most common location respondents had come across the FHRS in England (38%), Wales (36%) and Northern Ireland (32%) was on a food business’s own website.

Recognition of the FHRS

When shown an image of the food hygiene rating sticker, 87% of respondents reported that they had seen the food hygiene rating sticker before. Recognition of the food hygiene rating sticker was similar in England (87%), Wales (91%), and Northern Ireland (93%)**(footnote).

Figure 5. Food hygiene rating sticker recognition by age group.

A bar chart showing the percentage of respondents in different age groups who recognise the Food Hygiene Rating Scheme sticker.
Age group Have seen the sticker before (%) Have not seen the sticker before (%)
16-24 90 4
25-34 94 1
35-44 94 3
45-54 93 3
55-64 87 9
65-79 79 15
80+ 57 36

Download this chart

 Source: Food and You 2: Wave 6

Those under the age of 55 were more likely to have seen the food hygiene rating sticker than those aged 80 or over. For example, 94% of respondents aged 25 to 34 years reported that they had seen the food hygiene rating sticker, compared to 57% of those aged 80 years and over (Figure 5).

Recognition of the food hygiene rating sticker also varied between the following types of people:

  • Household size: respondents in households with 2 or more people (for example, 94% of those in 4-person households) were more likely to have seen the food hygiene rating sticker than those living in 1 person households (76%). 
  • Children under 16 years in the household: respondents with children (under 16 years) in the household (95%) were more likely to have seen the food hygiene rating sticker than those with no children in the household (84%).
  • NS-SEC: respondents in some occupational groups (for example, 93% of those in lower supervisory and technical occupations), were more likely to have seen the food hygiene rating sticker than those who were long term unemployed and/or never worked (75%).
  • Annual household income: respondents with an income of more than £64,000 (for example, 94% of those with an income between £64,000 and £95,999) were more likely to have seen the food hygiene rating sticker than those with an income of less than £19,000 (84%).

Figure 6. Food businesses where respondents had seen a food hygiene rating sticker in last 12 months.

A bar chart showing the percentage of respondents who had seen the Food Hygiene Rating Scheme sticker at different types of food business in that last twelve months.
Type of food business Percentage of respondents (%)
On market stalls/ street food 9
In other food shops 13
In schools and other institutions 15
In supermarkets 18
In hotels/ B&Bs 29
In pubs 53
In coffee or sandwich shops 55
In takeaways 69
In cafes 75
In restaurants 83

Download this chart

Source: Food & You 2: Wave 6

Respondents were asked where they had seen the food hygiene rating sticker in the last 12 months. Most respondents had seen the sticker in restaurants (83%), in cafés (75%), or in takeaways (69%) (Figure 6)FHRS sticker.</p> " href="#">(footnote).

Figure 7. Food business where respondents had seen the food hygiene rating sticker in last 12 months in England, Wales, and Northern Ireland.

A bar chart showing the percentage of respondents who had seen the Food Hygiene Rating Scheme sticker at different types of food business, comparing responses in England, Wales and Northern Ireland.
Type of business England Wales Northern Ireland
On market stalls\street food 9 13 8
In other food shops 12 20 13
In schools and other institutions 14 24 21
In supermarkets 17 25 18
In hotels /B&Bs 27 42 40
In pubs 53 72 43
In coffee or sandwich shops 54 70 62
In takeaways 68 77 76
In caf�s 74 86 78
In restaurants 83 88 82

Download this chart

Source: Food & You 2: Wave 6

Most respondents had seen the food hygiene rating sticker in restaurants in England (83%), Wales (88%) and Northern Ireland (82%)**. Respondents in Wales were more likely to have seen the food hygiene rating sticker in cafés (86%) and coffee or sandwich shops (70%) compared to respondents in England (cafés 74%, coffee or sandwich shops 54%). Respondents in Wales (72%) were more likely to have seen the food hygiene rating sticker in pubs than those in Northern Ireland (43%) and England (53%) (Figure 7).