The Regulators' Code provides a clear, flexible and principles-based framework for how regulators should engage with those they regulate.
We strive to be a fair and effective regulator, proportionate and forward looking in our regulatory approach and focused on achieving the outcomes we seek.
Our pledge is to put consumers first in everything we do, so that food is safe and what it says it is, that we have access to an affordable healthy diet, and can make informed choices about what we eat, now and in the future.
Our Strategic Plan 2015-2020 sets out our priorities and proposed approaches to achieve our strategic outcomes including the principles by which we work.
We accept that others may not always agree with our approach and even though our intentions will always be true to our strategic aims we may make decisions that either are or are perceived to be in need of challenge e.g. we get the balance of proportionality wrong in our decision making. The following sets out the standards you should expect from the FSA and how you can complain if we fail to meet this.