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Accessibility statement for

This accessibility statement applies to the FSA website

Last updated: 16 August 2022

This website is run by the Food Standards Agency. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet  has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible. You can see a full list of any issues in the Non-accessible content section of this statement.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: 


Floors 6 and 7, Clive House
70 Petty France
London SW1H 9EX


Foss House, 
Kings Pool 
1-2 Peasholme Green,
York YO1 7PR


11th Floor, Southgate House,
Wood Street,
Cardiff CF10 1EW 

Northern Ireland

10c Clarendon Road,
Belfast BT1 3BG

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

If you are in Northern Ireland and are not happy with how we respond to your complaint you can contact the Equalities Commission for Northern Ireland who are responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in Northern Ireland. 

Technical information about this website’s accessibility

The Food Standards Agency is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

The content that is not accessible is outlined below with details of planned dates for when issues will be fixed.

  • Some filter elements do not behave in the expected manner for users of assistive technologies and are not accessible to users that do not use a mouse on Google Chrome (WCAG 2.1 A 4.1.2 Name, Role, Value). Work is in progress to resolve this issue.

PDFs and other non-HTML documents

Some of our PDF documents are not fully accessible, including but not limited to: 

  • Safer food, better business guidance has some issues with colour contrast, font size and form labels. We plan to fix the majority of these issues by uploading accessible PDF documents by November 2022. 

  • Our Manual for Official Controls (MOC) documents are not fully accessible. Some of the tables have an irregular structure, no header rows, missing alternative text and inaccessible flow charts. We plan to upload an accessible HTML version of the MOC by October 2024 and aim to have accessible PDF versions avialable before this date. 

Some of our Word documents are essential to providing our services. For example, we have forms published as Word documents. We are currently in the process of converting some of these forms into interactive accessible PDF forms where we can. We’re also developing a new service for the meat establishment approvals process, this new service will meet accessibility standards.

Disproportionate burden

We have not made any disproportionate burden claims.

Content that’s not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 21 September 2020. It was last reviewed on 3 October 2022.

This website was last tested on 21 April 2021. The test was carried out by Digital Accessibility Centre (DAC)

We selected the sample of pages to test based on common user journeys that also include a wide variety of different content types. This includes accessing guidance, reporting a food problem and accessing food alerts.