Before making an appeal, business owners or managers should contact the local authority food safety officer first to understand why the rating was given. If the business owner or manager still thinks that the rating is unfair or wrong, they can appeal in writing to their local authority.
Business’s right to reply
The right to reply allows the business to tell customers how the business has improved its hygiene standards or if there were unusual circumstances at the time of inspection. This response will be published online, alongside the rating, by the local authority.
Request for a re-visit inspection
The business owner/manager can request a re-visit to get a new rating when all the necessary hygiene improvements have been made. Some local authorities in England charge a fee to recover the costs of carrying out a revisit inspection. In Wales and Northern Ireland all local authorities charge a fee to recover costs for the re-visit under their statutory schemes.
Details for a business are wrong
If you are the owner or manager of a food business and the rating, name or address details shown on our food hygiene ratings website are wrong, you should contact the local authority that gave you the rating and ask for the necessary changes to be made.